Assembly
Our highly experienced Barbecue Butler team assembles your barbecue and does a complete 18-point review of the unit to ensure that it is properly assembled. Afterwards, we test-fire the unit to ensure that the ignition system is working properly and check to see if there are any leaks in the gas connections.
There is considerable cardboard and wrapping materials with most full-size barbecues that we will recycle or dispose of on your behalf. If there is any freight damage or missing pieces in the first box we open on your behalf – we will open subsequent boxes until we find one in perfect working condition.
Local Delivery
Two Barbecue Butlers in a cube van will place the new appliance on your property where you want it, and, if you wish, take your old barbecue away to be recycled (see recycling). We will require your full address to determine driving time.
All deliveries are between 10:00 am and 6:00 pm. Customers will be called between 9 am & 10 am on the delivery day to confirm an approximate arrival time. Please ensure the delivery route is clear of debris.
Delivery drivers require a proof of delivery signature. If no one is at your home or business during your scheduled delivery time we will be unable to deliver the product and a second delivery charge will be applied for re-delivery. For Cancellations, Changes and Add-ons a minimum of 24 hours notice is required. 'Authorization to Deliver In Absence Waiver' is available, please call to gain access to this form.
Hook-Up
This service may require a few parts and fittings which are included in the $80. Once we connect the new appliance, we will perform a leak-test and test-fire the unit.
In order for us to hook up your natural gas appliance, your existing gas line must conform to current building codes and accessible to our team. We will charge the $80 fee upfront, and if we are unable to do the work, we will gladly give you your money back. If there is the slightest chance you may need this service, please let us know so that we can have the appropriate service team deliver your appliance without the need for a second visit.
Recycling
We offer barbecue recycling! During delivery, our Barbecue Butlers will take your old barbecue and have it taken care of as environmentally friendly as possible. If you do want your old barbecue recycled, you must be explicit in your instructions to our delivery team as, obviously, not everyone wants us to take their old barbecue away.
