"This place is awesome! I highly recommend doing yourself a favour and shopping here for your BBQ, fireplace and gas part needs! Store is SPOTLESS and has a modern/rustic touch to it. The staff are highly trained and hold a ton of product knowledge. I will gladly drive from Caledon to shop here again. Keep up the great work!"
Justin Mitch Etobicoke, Ontario
"They have pretty much every single part you could need for your BBQ"
Nathan Rose Calgary, Alberta
"Barbecues Galore is an amazing establishment, they always have everything related to BBQ in stock, their prices are excellent and they beat the competition - which at this point are big box stores. I hope they keep serving our needs and can continue to find ways to stay afloat!"
Nishant Arora Calgary, Alberta
"Great selection, fair prices, & outstanding customer service! Thanks Jake! With all of the impact to small businesses from Covid-19, now more than ever, my wife and I try to buy from local small businesses whenever we can. What initially brought me to the store was the sign out front thanking people for supporting a local business! What blew me away was the fantastic selection and terrific staff.
I don’t know a lot about barbecues, but Jake gave me a crash course in a way that never felt intimidating or pushy. He went above and beyond my expectations by providing a customer service experience that surpassed any I’ve had at a big box store. He helped me select a premium BBQ, some cool accessories, and even arranged to get me a cover from another location in time for me to pick up my barbecue the next day. Many thanks from a satisfied customer!"
Den O'Donoghue Oakville, Ontario
"Lilly is the best! Super knowledgeable about all the grills. She made the shopping experience a breeze. I am very excited for my new Broil King to arrive!"
Leanne Elnicki Etobicoke, Ontario
"Support local! Kiki was very accommodating and had great customer service throughout the sale. Took me to the back to lay eyes on a Napoleon Model that was a best seller as it wasn’t on the floor. Appreciated that very much. He later checked the computer stock and managed to get the last propane model in stock. Pick up was a breeze, everyone was friendly. Would recommend shop here than any of the big box stores. Keep up the great work!"
Matt Cortez Calgary, Alberta
"This is one BBQ place that will never let you down! A little heaven for everything BBQ and plenty patio furniture, fire places etc. Very inviting and clean shop, well laid out and plenty of staff even during a pandemic. They stock all the spare parts and provide price match guarantee. Overall a good place to visit if you are looking for a BBQ and outdoor furniture."
I’ll never get any of my BBQ products anywhere else. I got a new Napoleon BBQ there yesterday. Amazing prices and amazing customer service. If you need anything BBQ related, honestly, check them out!"
Mike Goencz Burlington, Ontario
"My experience at BBQ Galore was fantastic. Eilidh was very knowledgeable and extremely helpful and very pleasant to deal with. I walked in not fully knowing what I wanted and ended up walking away with a fantastic BBQ at a great price. I would highly recommend visiting the Calgary North location. I can't wait to start using the new BBQ."
"I needed to run a propane line in my camper. The helpful staff made sure I had everything I needed to get the job done"
Joseph Bach Burlington, Ontario
"Excellent place for all types of bbq's, accessories and seasonings. Very nice patio furniture."
Joe Bedernjak Burlington, Ontario
"I had some questions about the smoker that I purchased from the North store. I spoke to Josh who I am told is a competition smoker. Josh was super helpful, and he answered all of my questions. He is definitely a wealth of knowledge on everything smoking or grilling related!"
Ryan McCall Calgary, Alberta
Hanley Mathew Burlington, Ontario
"Staff are really knowledgeable and willing to help. I highly recommend!"
Duncan May Calgary, Alberta
Joseph Yu Calgary, Alberta
"I've been going to Barbecues Galore for years to buy charcoal and accessories. This summer, I finally took the plunge to replace my ancient gas grill with a new Napoleon grill. I opted for their assembly and "Barbecue Butler" service. On the delivery day, communication was great - they called in the morning to give me a time window and then again 10 minutes before they arrived. Delivery guys were friendly and professional and took the time to walk me through all the features of my new grill. My patio had an existing natural gas hookup for the grill, but the valve was undersized. Before they left, the delivery team had made arrangements to have one of Barbecues Galore's gas fitters come by to replace the valve and get me ready to grill for dinner that evening. To me, that's great service - they did everything they could to ensure I was up and running and satisfied as quick as they could."
James Bremner Calgary, Alberta
"Home of the Napoleon. Ordered a great system along with the Barbecue Butler system. Complete sales and service."
"Great selection, solid prices and good service. Mike helped me when I had problems with my smoker and got me up and smoking in no time. Big thanks again to him."
David Manion Burlington, Ontario
"Great place! Great Product! Great Leadership. Mike, the store manager, helped me out."
Byron Paz Burlington, Ontario
"These guys know their stuff! Always helpful and gave me some great options while I waited for my new cast iron grills."
"I wanted to let you know that on June 26th we had our fire bowl delivered by 2 amazing men (Phil and Bashir) here in Calgary. They were very helpful and very friendly. Phil went out of his way to adjust our natural gas line in a more friendlier manner and of course hooked it up. They showed us how to start it and how to maintain it when not in use. They cleaned up afterwards and were on their merry way."
Bonnie Briand Calgary, Alberta
"I have bought two BBQs from here in the last year (one for my parents and one for myself), and have always been very pleased with the service. Staff are attentive and friendly, and always happy to help carry your purchase out to the car. If you need expert advice about anything BBQ related, this is the place to go."
Mark Shannon Etobicoke, Ontario
"Very comprehensive selection of bbq's and related items."
Dan Vickruck Burlington, Ontario
"Within a few days they were able to have a built bbq ready for pick up. Excellent service and great experience."
Michael Cameron Etobicoke, Ontario
"After much research online, mainly YouTube, to find the best grill to purchase, I walked into the store with something specific in mind. I must say that I got the best grill education that I could have wished for and more. Beautiful in-store service, wonderful delivery service as well. I recommend Barbecues Galore for everything bbq. Please make sure you ask for Mark!!!!!"
"I went to the Burlington store today and dealt with Sean and Alisa. Both were outstanding. The first thing I noticed is that neither of them were trying to BS me into buying something. They were honest and seemed genuinely interested in their jobs and answering any (of the many) questions I had. I will definitely be back in the near future. Excellent job guys!"
M.K. Burlington, Ontario
"Bought the Napoleon Prestige Pro 665 online. They promptly phoned and gave me a date for their white glove service for delivery. Fantastic Father's Day! They delivered it, put it together and showed me how to use it. I love it and will for years to come"
Paul Alps North Calgary
"Amazing customer service was given on my order and with the delivery! BBQ works great and we really enjoy using the rotisserie!"
Agnes Kancsal North, Calgary
"I walked into Barbecues Galore not knowing much about barbecues at all. One of the employees named Josh took time to ask what I wanted and to explain different options that they had available in a very informative manner. Overall it was a great experience and I would definitely recommend this place to anyone who wants to buy, or even learn, more about barbecues."
Travis Dietl Oakville, Ontario
"Went into Barbecues Galore in South Calgary, looking for spices and rubs, and WOW! I was like a kid in a candy store. Friendly staff and pretty good prices for the rubs as well."
Dave Moran Calgary, Alberta
"Barbecues Galore is taking appropriate measures to minimize exposure to COVID. Excellent customer service."
Max Martinez Burlington, Ontario
"Great selection of backyard bbq, patio furniture & charcoal. Lots of accessories."
Shane Wilson Burlington, Ontario
"Great place for all your BBQ needs! Ordered a Napoleon Rogue Ambiance Edition from the Burlington location and Ryan went above and beyond to help me get it in time for Father’s Day. Thanks Ryan! All I can say is the customer service is great here. I know people tend to go to the big box stores for a lot of their needs but if you want quality product, informative and helpful staff AND real attention to detail - you’ll want to come here. They actually know what they’re selling you and care about you as a customer. Can’t recommend any higher! Thanks again!"
K Yan Burlington, Ontario
The best store for all your outdoor needs."
Sean Connors Calgary, Alberta
"Wish more companies conducted their businesses the Barbecues Galore way. My BBQ handle was broken. It was getting a bit too hot to lift the grill head without the handle. Contacted Barbecues Galore via live chat and they were careful to tell me where to look up my BBQ model and tracked down the right parts. Drove over and picked up the parts, all the while with reasonable wait time and certainty for my parts. When I showed up at their show room, it was huge and seemed to have all the BBQ items I needed, right here in Calgary. Will return soon for all my other BBQ needs. Thanks!"
Timothy Yue Calgary, Alberta
Michelle Judd Oakville, Ontario
"Lowe's brought me to Barbecues Galore. Ordered a Weber Q1200 through Lowe's online 2 weeks ago...still nothing. Barbecues Galore had it right there and I got it same day! You are great and my new place to shop for BBQ stuff! Now just gotta wait weeks for refund from Lowe’s"
"We bought our Broil King Sovereign there 10 years ago and this year we did a good rebuild - replacing burners and some other pieces inside. I looked around for parts, but Barbecues Galore was the only place I could send a list of parts to and be sure I was getting what I need. They were apologetic that one part was back-ordered. I never expected that all parts would show up at my door this week due to the back order. Everything came as expected and our barbecue is now ready to grill on. Highly recommended Barbecues Galore for new bqqs and parts."
Dan Tapley Burlington, Ontario
Eilidh and Bev were all stars and helped us get amazing patio furniture and a fire table for our new deck. Thanks for everything - fantastic service during this Covid madness."
Justin Leblanc Calgary, Alberta
"Listen up everyone. If you are going to Barbecues Galore, be sure to look up Eilidh in sales. This girl knocked it out of the park with her product knowledge and customer service. If you don't ask for her you are missing out!!!"
Rob MiNicol Calgary, Alberta
I went to find a specific item. The staff was amazing and helped me locate what I needed and provided me with excellent insight into what it can do. Will be definitely going to this place for all my BBQ needs."
Lonni Swanson Calgary, Alberta
"Went to Barbecues Galore on May 30th. Spoke to Sean and he was extremely professional, informative and very helpful. Always a great experience. Thanks Sean!"
Jeff Tronetti Burlington, Ontario
"Great selection of barbeques, from the inexpensive to top of the line at competitive prices. Loaded it into the truck for me. Will continue shopping there for accessories, smoker chips etc."
Bruce Seeley Burlington, Ontario
"This place is awesome! I highly recommend doing yourself a favour and shopping here for your BBQ, fireplace and gas part needs! Store is SPOTLESS and has a modern/rustic touch to it. The staff are highly trained and hold a ton of product knowledge. I will gladly drive from Caledon to shop here again. Keep up the great work!"
Justin Mitch Etobicoke, Ontario
"Very wide selection of BBQ and accessories. Lots of hard to find parts for gas . Hoses etc. Also deck furniture and umbrellas. Great place to go."
Mike Lively Burlington, Ontaio
"Had a few questions so I called in, as I couldn't go in due to Covid. The man who answered the phone was both pleasant and knowledgeable. He answered my questions and expanded on his recommendations and he never tried to up-sell. His suggestions based on my needs were spot on and within budget, even better than what I had been thinking in fact.
The delivery guys were professional and nice, kept distance, and everything came with documentation of testing. We were up and running for supper! We have been by since for charcoal, and even a simple thing as having already signed us up for the loyalty program was done during the sale. Good forethought. You have made loyal customers in us!"
Faile Etobicoke, Canada
Fantastic, friendly service! Tim helped us figure out what equipment would work best for our needs and wants - we never felt pressured. Really nice showroom, lots of options in BBQs, smokers, outdoor furniture, fireplaces. All in one spot!"
Melanie Lim Burlington, Ontario
"Fantastic! Able to help me out with my BBQ natural gas connection. Made it very easy and great customer service."
Josh Collins Calgary, Alberta
"Great selection of bbq equipment and excellent customer service. I found what I was looking for with the help of a dedicated sales associate. I will definitely recommend this place to any bbq lover."
"Great selection & really great service. Forget the big box stores. This is where you want to go for quality products and intelligent advice about what you really need. Been dealing with them for years and have nothing but great things to say."
Kevin Ef Oakville, Ontario
"Trevor and crew were so knowledgeable and smart to work with during demonstration at the store and installation of my new fireplace at my house! The guys had some big challenges on installation, but they professionally consulted me on the options, based on the regulations my home configuration, and what I wanted. The end result by 4pm of day of install was beyond expectations.
We love the Valor gas fire place and use it everyday!"
Jeff Wasylucha Calgary, Alberta
"Fast, efficient, with first-quality products. No substitutes here, only the real stuff. Very happy and will recommend for sure. Keep up the good work guys!"
"We bought a Big Green Egg last year from the Calgary South location – best buy ever. Hubs is quickly on his way to becoming a grill master - and we’ve never eaten so good! The service was great, from the initial purchase & tutorial, to answering our follow up questions and even the thank you note in the mail. It was almost worth the price of the Egg itself. So darn witty. Definitely make the trip down to Calgary for your BBQ needs!"
Jaylyn Ettinger Medicine Hat, Alberta
"Trevor and his helper installed my new Majestic Quartz 36 gas fireplace, and they were great. They did a fine job while maintaining strict discipline in COVID-19 safety. Thanks for a job well done."
"My wife and I went into the Burlington location on Saturday March 18 to get some advice on grills and what would fit best with our grilling needs. Jeff on the floor was excellent and very knowledgeable about all the grills we looked at. A big plus was Jeff listened to what we were looking for and that we grill a lot and didn't take us to the most expensive grill in our price range $1000-1700, but rather the one that checked the most boxes for us.
Tim at the desk was excellent and very friendly to deal with. Would absolutely recommend Barbecues Galore to friends and look forward to years of grilling on our new bbq."
"My husband I and stopped in here today to pick up a new starter and a rotisserie for our BBQ and were blown away by the customer service. Everyone was so helpful and so knowledgeable. We’ve never experienced such great quality of service anywhere else. 100% recommend. We will always come here for our BBQ needs. Keep up the great work guys and gals!"
Taryn Deeks Lethbridge, Alberta
"Fastest service I've ever had from a online order! The online Customer service person was great with helping me find what I needed and answered all my questions. Delivered from the North location after the south one said they had none in stock and could not order one. Thank you!"
Heather JG L Saskatoon, Saskatchewan
"We went into the store on May 19 2020 and spoke with a young woman named Nicole. She was so pleasant to deal with and knowledgeable about the BBQ we were discussing. We didn’t end up purchasing the BBQ that day, but went home and discussed it further. We decided that Nicole did a very good job helping us to understand our needs that we wanted to go back and buy the BBQ (Napoleon Prestige) from her.
We returned the next day and unfortunately she wasn’t working. We passed on our satisfaction with staff. We went on to be further served by Josh Demers and again, we were pleasantly impressed by his knowledge and his patience with us as we hummed and hawed. We are now the proud owners of a Prestige “Ambiance”. We can’t wait to have it delivered. If you are looking for a really easy BBQ purchase experience, this is the place to do it. Thanks to all of the staff ~ you were all great!!"
Harriet Johnston Burlington, Ontario
"Wonderful Experience! I drove 3.5 hrs from British Columbia to pick up my new Napoleon P500RSIB Ambiance Grill from Ross and the team. Great store, lots of selection, and super knowledgeable staff! Thank you Barbecues Galore!"
Mark S. Calgary, Alberta
"Swung by to pick up a Landmann fire pit. Was pleasantly surprised by the awesome staff doing their best with the Covid situation. Price was comparable to Amazon, but we chose to support a brick and mortar local store with helpful staff."
Dan McAuley Calgary, Alberta
"It’s been a tough time during Covid, but we wanted to get a fire table fire table to enjoy our backyard. We have been dealing with Barbecues Galore via online chat and dealt with Krystin. She was very knowledgeable and answered all of our questions, she was awesome to deal with! We did purchase our table and not only was it was delivered on time, but the techs that came and put it together also installed to our natural gas line in no time at all. The two guys, I wish I got their names, were so funny, fast and efficient. We love our table, cannot recommended Barbecues Galore enough."
Nathalie Norman Calgary, Alberta
"Great service, even during the apocalypse. Shout out to Krystin who was super helpful on the phone. Will be back in 20 years when this latest BBQ kicks the bucket!"
Jed Curry Calgary, Alberta
"Mike was helpful in choosing our Valor L2 linear gas fireplace model and helping us on-site with the inspection and working out a venting option with our contractor. We shopped around, and recommend Barbecues Galore if you're looking for a quality gas fireplace and good service."
Wayne Westby Oakville, Ontario
"So here is the skinny. I have been shopping for a bbq for 1.5 mnnths. I looked at so many different units and talked to way too many uneducated store clerks. Today I spent a pretty penny on my new Napoleon bbq and I owe my happiness and satisfaction today to Eilidh, the very best sales (young lady) I've had the pleasure to deal with.
Eilidh answered all my questions as if she had the time to recite her response. Extremely outgoing and positive. I felt comfortable putting my purchase through under her knowledge and experience. Well done Eilidh! Thanks for all of your help and bringing me to making what has been such a difficult decision so very easy today."
Shane Davidson Calgary, Alberta
"Eilidh was fantastic to work with! I bought a Fire table and then asked about chairs. There were 3 on sale and since the store is currently closed, due to the pandemic, she sent me pictures and small videos of the entire set. I couldn't be happier about her suggestions and guidance for everything."
Patty Trimble Calgary, Alberta
"Fantastic fireplace and professional installation. Very happy with this purchase."
Jordan Ramey Calgary, Alberta
"I have been looking for a Napoleon fire pit and the model I have been looking for is N/A in my city for some reason and with COVID going on. Napoleon is turning their attention to making medical stuff, and my local dealer won't be getting the model I want anytime soon. After surfing, I found Barbecues Galore and they had stock. I called the Etobicoke store and spoke with Brian who stick handled everything. I was a little concerned about shipping a 100 lb fire pit and having some rough handling causing me issues and then being stuck with a problem. Plus not being local I may then have to drive over to the store, but Brian assured me I would be taken care of should any issues arise.
The product was shipped out within 2 days from their Burlington warehouse and I received it 2 days later - shipped by Day and Ross - a 40 foot transport showed up, electric hand truck and tailgate - and the pallet the fire pit was strapped to was wheeled into my garage!! Great job by the warehouse guys shipping this out, free shipping was included to boot and a competitive price - very happy! Put it together yesterday, no brainer job, good instructions.
Thanks Barbecues Galore."
Al Etobicoke, Ontario
"After looking around everywhere, I finally decided to buy my Yoder Ys640s with Barbecues Galore. Matt, the store manager, helped me out over the phone. He was very friendly and was very helpful in answering all my questions. Kept up to date with the delivery time-frame and got it out as quickly as he could. Very happy doing business with Barbecues Galore. Definitely will come back for business."
Abu Desai Etobicoke, Ontario
"I ordered a bbq cover from this establishment on April 30/20 and received it May 1/20! Now that is exceptional delivery service! I received exactly what I ordered in good condition. Needless to say, but say it I will, I am totally satisfied with their service, product, and delivery. This is the place to shop! I'll be back."
David Cooper Chatham, Ontario
"I love this place. I can spend the day just looking around and talking with staff. All employees were very helpful and polite."
Brad Huber Calgary, Alberta
"Bought a top of the line Weber a few years ago. Great delivery & service. Had a problem long after the warranty expired and they had no problem coming to our home and taking care of it. Will buy from them again."
Rick Jensen Burlington, Ontario
"Recently ordered from here: they arrived exactly when they said they would, delivered exactly what they said they would, and were extremely courteous and friendly!"
James Fehr Regina, Saskatchewan
"Ordered a new Weber online. The online chat feature was fast and helpful. Delivery came exactly when they said it would. The delivery team gave helpful advice on cleaning and maintenance as well as guide for the first use to burn off manufacturing chemicals. Prices were fair and delivery and assembly was even included for free! Would gladly recommend Barbecues Galore"
JP Nyholt Burlington, Ontario
"Eilidh is extremely knowledgeable and so helpful. Her kindness and energy made our visit so much better. We didn't know much about bbq's and left feeling less overwhelmed. Thank you!"
Erin Mandan Calgary, Alberta
"These guys are great! We had an issue with some chimney pipe. Walked in and showed them the pipe, then with no questions they gave us new stuff after 8 years. Great to deal with and will definitely be back."
Andrew Slezak Calgary, Alberta
"Ordered a part that I needed for my bbq. Had it shipped to this store and picked up. Friendly staff and they have everything and anything for your bbq/smoker needs"
"I've made several purchases here, but most recently I had my fireplace serviced. My gas fireplace is 25 years old, and it was not running properly. Their fireplace service team got my ancient fireplace running like I'm sure it was when it came from the factory. Not only that, but they catered to my schedule, and left the work space cleaner than it was to begin with. Top notch!! Thank you Phil!"
Arron Dune Calgary, Alberta
"We had the pleasure of buying a Napoleon Pro500 BBQ last week with the help of assistant store manager Susan Hayward. What a great experience! Susan was super helpful, knowledgeable and very patient with us as we made our selection. Susan also took care of registering our purchase for warranty on the spot. We had our purchase assembled and delivered the very next morning. The delivery folks were just as helpful, spending some time with us to explain set up and features of our new BBQ. Very happy with our purchase and the service at Barbecues Galore!"
"Greatest place in Oakville, hand's down."
"Was in the store with a question on my BBQ igniter, Sean took me to a comparable model and showed me the fix. Great service."
Paul Marcoux Burlington, Ontario
"Customer Service is spectacular at this location. Spoke to Garnett when we couldn't get our Valor fireplace started. We had a service appointment booked, but with his helpful advice and patient demeanor he walked me through getting the online service manual and then advising what and how to do the troubleshooting. Long story short, I didn't need the service appointment and saved a few bucks. These guys care about their customers years later and are not only after the sale. Thank you!"
Gerard Fernandes Calgary, Alberta
"Susan is chalk full of knowledge. Very helpful. Great store. Definitely be back."
"Barbecues! Galore! Very nice selection. Good sales staff and they have everything that you would need to go along with your BBQ, including furniture wood chips seasonings, pellets, everything!"
Brian Munday Burlington, Ontario
"I bought my BGE 3 yrs ago, at the time, I also bought a chimney coal starter, but never used it. I dropped by today and Barbecues Galore did indeed take it back (well outside of their return policy). Thanks for the service and credit. The great customer experience translates into customer loyalty!"
Greg Quinn Calgary, Alberta
"Cory was here this past Thursday (January 2nd, 2020) to preform a service/PM and tune-up on our fireplace. I just wanted to say how very pleased I was with Cory. He was extremely polite, professional, neat & was most helpful in answering all my questions. I was MOST impressed! Our fireplace burns much better now!
Going forward, I will be requesting Cory for all of my service. He is a great credit & representative to your organization."
Jim Anderson Oakville, Ontario
"Trevor and crew were knowledgeable and smart to work with during their demonstration at the store and during the installation at my house! The guys had some big challenges on installation day, but they professionally consulted me on options based on the regulations of my home configuration and on what I wanted. The end result - by 4 p.m. on the day of install - was beyond expectations. We love the Valor gas fireplace and use it everyday!"
Jeff Wasylucha Calgary, Alberta
"Great selection of BBQs and everything you need from accessories. "The chef" that helped me out was incredibly nice, knowledgeable and most of all not pushy. I really want sure what I was looking for, but their a sales person sincerely wanted to help. They spent their time explaining and telling me not to rush my purchase, to do my research and come back when ready. I'll be back. Great experience!"
Matt Mikolajczyk Airdrie, Calgary
"Barbecues Galore serviced my fireplace and it was very easy to make an appointment with the tech. Shane was very knowledgeable and very efficient and I would highly recommend them. I will be doing business again in the future!! Thank you for the experience"
Jim & Diane Enns South Calgary, Alberta
"Great team, fun to work with and very knowledgeable. The service from the sales team to the delivery team went above my expectations.
When you work with this store you feel like everyone cares, because they work as a team. It is not like walking into some specialty stores where you feel pressured for the sale. They really took the time to understand my needs and were patient in my decision making. Will visit again."
David Cleary Etobicoke, Ontario
"The best BBQ store in the GTA. Exceptional service and bbq knowledge and a wide range of products."
"Today Phil and Pierce came to our home to get our two gas fireplace inserts running, after sitting for many years. They serviced and got them running, in no time. They cleaned everything, even repainted the inside of the fire boxes. Very professional, and knowledgeable. Totally impressed, would definitely recommend them to anybody, and will be using them for future maintenance."
Jim Foster North Calgary, Alberta
"The greatest store ever for BBQ and meat related products. Cooking wouldn't be the same without having them here."
Greg Stewart Burlington, Ontario
"My experience at Barbeques Galore Calgary South was fantastic! Susan helped me pick out a barbeque with her expertise and extensive knowledge of each product. She really made sure that the barbeque I chose was for me and my grilling needs. I was confident I was making the right choice because of her help! Thank you Barbeques Galore for my new barbeque!!"
Jarrod Kokot South Calgary, Alberta
"I needed to write and let you know. From the tire kicking I did prior to making my investment, to the day I bought my Broil King unit, and now extending into after-care, your team lives a commitment to customer service that is leading, not only your category, but as the best customer care I've received across all my consumer purchases.
There's a passion, and honesty, and an approachability about your team that's extraordinary and it matters. While good prices can turn heads, service is what I'm always willing to pay extra for."
Brad Goddard Burlington, Ontario
"The name fits the showroom, with large displays of barbecues, tools, fireplaces, fire tables and great patio furniture."W. Gobert Greater Toronto Area
"Called up the Calgary North location and spoke to Jay, the manager. I told him what I needed, he set the part aside, my wife picked it up and now my BBQ is lighting flawlessly. Jay’s sense of understanding went a long way in helping-out customers in a timely manner. Thanks for your help Jay!"
Pete Kyle North Calgary, Alberta
"Great service and experience. It's the go-to retailer for all things bbq and outdoor living."
J.C. Oakville, Ontario
"Amazing BBQ selection. You can find everything you need for a good cook out."
Kim Hicks Burlington, Ontario
"Skip the general stores that sell barbecues - This is the real place to buy one."
Mike Larsson Etobicoke, Ontario
"I purchased a barbecue after 4:00 p.m. on September 1, 2019. The store manager David, provided fantastic customer service, and very helpful tips, despite the late hour I was shopping (the store closes at 5:00 on Sundays). Josh, was also wonderful. So wonderful to see a young man providing great customer service. Thank you David and Josh for your top notch customer service."
Obsidyenne G. Mississauga, Ontario
"Found the representatives that I talked to knew their stuff. There was no pressure to buy any particular barbecue and there is always good feedback and pros and cons on different barbecues and their offered features.
This time I purchased a new barbecue that met my requirements for a reasonable price. I have purchased several items from the Calgary North store over the years and I am always satisfied. I cannot think of a good reason to spend my time shopping around when everything is in one place."
Jim Ostrander Chestermere, Alberta
"Very knowledgeable and friendly staff, wide variety of products. Could have spent a lot more time there just browsing."
Sue Wideman Cochrane, Alberta
"Came in with a question, left with answers and proper items to get our natural gas BBQ up and running. Your staff are knowledgeable and super courteous! We will be back for other items in the future!!! Thanks a bunch!!!"
Peter Gian Etobicoke, Ontario
"Good staff with excellent knowledge of the equipment they sell. They helped me pick the right barbecue based on my wants and I'll be back again for all my BBQ needs in the future."
Eryk M. Etobicoke, Ontario
" The Oakville store had professional and very knowledgeable staff but here is why they get 5 stars - SERVICE. I paid $90 for assembly and $30 for delivery. Here is what you get that the other “big box” stores do not offer:
The barbecue went through a PDI much like your new car where one of their staff signs off that it has been thoroughly inspected. The delivery is even more impressive. Two sharp and courteous young guys took the barbecue around the back and on the deck where they then removed the old barbecue and loaded it on the truck. But wait, there is more: they realized that the hose and coupler on the previous Weber was one size smaller than what is required with a Napoleon. They installed the new gas coupler and then painted the steel pipe back to the brick using rustproof paint. They also did not leave until they had explained how the barbecue operated and how it should be maintained. Before leaving they checked for leaks. Barbecues Galore are experts in this business and when you are dealing in gas and propane this is who you should call. By the way, if you need parts one of the their stores will get it to you right away. Now who else in the barbecue business provides this kind of service? Brilliant, highly recommend!"
David Bowman Oakville, Ontario
"Always wanted to get away from the wood mess . Mike from Barbecues Galore in Oakville looked after our needs and made my purchase one of the easiest I ever had. Great warmth and looks great on the deck - everyone comments. Thanks Mike, you're the man!"
Carey Norman Oakville, Ontario
"Easy going service designed to help my every need. Full explanation of products. I needed to change delivery date and style of the item I purchased - Easy peasy."
Richard O'Brien Toronto, Ontario
" Not all online stores are alike, but Barbecues Galore sets itself apart from the competition.
When we needed a new grill for our Napoleon BBQ - the part was readily available on many US sites, but Canadian suppliers were limited and those that provided the grill charged significantly more than Barbecues Galore did. Barbecues Galore site is easy to navigate and it includes all of the product specifications and costs.The product was ordered, shipped and arrived within days.
We'll absolutely use them again!!! Bravo to a Canadian company. "
Dwayne R. Hanmer, Ontario
"I have just purchased my 5th item from Barbecues Galore - North Calgary and I have had near perfect service. My most recent purchase involved 4 or 5 people, all of whom treated me courteously and provide the info I needed. The delivery people arrived when they said they would and provided all the info needed to enjoy the new barbecue. I would like to state that if looking for product, advice, or expertise, there is absolutely no reason to look anywhere else than this store."
Ray Lauzon Etobicoke, Ontario
" Recently, we had a Broil King Monarch 340 NG delivered. We had the store assemble, deliver and install this unit - and we greatly impressed with the the delivery men. They were some of the best representatives of their employer that I have met in my 82 years. They wore their Barbecues Galore shirts with pride and promoted Barbecues Galore by their actions and offered to help with anything we wished.
As a retired Human Resources manager it is seldom you find employees who are so proud of their employer. It would be my hope that these gentleman get recognition as fantastic representatives of Barbecues Galore. "
ED. Lang New Brunswick
" I ordered new burners and a collector box for my Broil King Signet, as well as new stainless steel grills. Barbecues Galore was the only site that made it clear to me that the collector box was in two pieces. I needed both and they sell it complete - this saved me any type of screw up. The prices were good and the shipping was very fast. My BBQ cooks like new again.
I was a first time customer and I am very happy. "
David N Bacebridge, Ontario
" I have to offer my feed back on the gas line install this morning. Absolutely the best customer experience ever. Fantastic job. Helpful, flexible approach to the job and the greatest attitude. Unquestionably 5 out of 5 stars.
Thank you. "
Jerry S Markham, Ontario
" A big thank you to Barbecues Galore. Krystin, great job! I needed a replacement part for my eight-year-old barbecue. Krystin believed the part should be covered under warranty. After a little digging on her part, it in fact was covered under warranty saving me $275.00. That's customer service. This is the way to get referral business. Again, awesome job and thank you Krystin."
J. Murphy Oakville, Ontario
" Monday and today we have been truly blessed with the workers from Barbecue Galore. Pete was very kind and considerate when providing an estimate. Eddy your detailed planning has worked so far as you wrote it.The demo guys led by Trevor were great and funny. Today, Phil and Logan did a fantastic job and were very knowledgable in guiding us around the workings of our Valor "
Stephen & Cynthia D. Calgary, Alberta
" I have just had a fireplace installed and it is warming my basement nicely.
I wanted to write to communicate how pleased I was in dealing with Barbecues Galore/Woods Fireplaces. From the sales person who advised us on the choice of fireplace to the installer who made it all work the process was smooth and professional. Over time I have certainly dealt with many installs and services and have seen how things can go off the rails very quickly. In this situation it was good to see how a well organized company - that has an attention to customer service - goes a long way to smoothing out the bumps and moves the process to a satisfactory conclusion quickly.
I would particularly like to highlight the installer - Gilles Leroux. I am very pleased with the work he did in this installation and his professional approach to the problems he encountered along the way made it a good experience."
David G. Thornton, Ontario
" Just wanted to let you know.
I was talking on the phone with a repeat customer of yours. He arrived early to your store one day and was helped by Kent. Not only was Kent gracious, helpful and insightful he was there for the customer who initially came for some weber parts, but was thinking maybe it was time for a new grill. Kent showed Dave the customer a similar Weber and asked a strange question, what do you like about this grill? Then showed him a Napoleon and another grill and compared the models with the initial Weber. Dave was so impressed and is now considering one of our grills.
Basically I just wanted to let you know that I was on the phone with Dave for a while talking about grills and things, he is absolutely 100% impressed with the level of service that you provide, especially Kent, and very impressed with the training and attitude of your staff. I am just a small part of this amazing company, but I want to thank you for being such an amazing brand ambassador for us. Please give Kent a pat on the back. "
Sultana of Sizzle | Digital Content Writer Napoleon Group Of Companies